Development of a revised corporate customer account and payment offering to sustainably increase commission income in the context of the current regulatory (BGH) ruling
Revision of retail payments offering (account, card) and support of overall customer migration in the context of the current regulations (conversion rate >99%)
development of a digital sales strategy to generate a significant share through digital channels and focus on new to banks customers
Market study on data monetization incl. CEO panel (10+ CxOs of stock exchanges and capital markets in the MENA region).
Support of operational campaign management and digital sales in the context of the launch of a new investment product/value proposition incl. market observations
First-time implementation and anchoring of a new system for continuous measurement of customer engagement
Design and implementation of a new corporate culture framework incl. value system; support through development of the internal communication strategy
Behavioral economic optimization of the price levels of an insurance product
Pre-launch optimization of a disruptive insurance bundle including testing with real customers/ supported by nationwide sales force implementation
Further development of the corporate strategy and design of the implementation plan
development of an overall brand strategy including rebranding
Since existing solutions for measuring customer experience are not satisfactory from our point of view and classic methods are now outdated, we developed, designed and implemented our own concept. Customer Engagement Diagnostic measures the experience, commitment and network of end customers via digital channels. Curious? Feel free to contact us and we will tell you more While we are at it, we also developed a solution that measures team engagement - digitally, quickly and accurately.