Our clients benefit from our broad and decades-long wealth of experience. We are experts at what we do– anything else we don‘t offer.
Expertise and competencies:
STRATEGY
- 3/5 year corporate strategies
- Growth and merger strategy
- Market entry and disruption
- Digitization and new technologies
- Top Management Leadership Strategies
- Valuation and IPO targeting
- Organizational design and governance
- Corporate Transformation Programs
- Center of Excellence/ shared services establishment
VALUE CREATION
- Agile transformation of teams, processes, organizations Talent Search Support
- Optimization of innovation processes, development of new revenue streams
- Value driver analysis and behavioral economics focus groups
- Holistic optimization of value chains
- Implementation of KPI/ OKR controlling systems
- Measurement of customer experience and loyalty
- Behavioral sales optimization incl. incentive systems
SALES
- Design and streamlining of sales organizations
- Development and implementation of holistic KPI systems
- Development and implementation of a holistic Key Account Management
- Definition of sales processes & responsibilities
- Definition of sales strategies and value-selling approaches
MONETIZATION
- Development of new value propositions, price and offering concepts
- Behavioral economics price, product and portfolio optimization
- Data-driven business models, data and API monetization
- Optimization of the customer journey; improvement of the customer experience
- Design, development and implementation of digital factories
- Development of complex ecosystems incl. value creation
- Integration of sustainable pricing organizations and processes
Selected project examples and case studies by industry:
Banking & Insurance
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Top 3 Sparkasse, Germany:
Development of a revised corporate customer account and payment offering to sustainably increase commission income in the context of the current regulatory (BGH) ruling
Regional bank, Germany:
Revision of retail payments offering (account, card) and support of overall customer migration in the context of the current regulations (conversion rate >99%)
International universal bank:
development of a digital sales strategy to generate a significant share through digital channels and focus on new to banks customers
International Association of Exchanges:
Market study on data monetization incl. CEO panel (10+ CxOs of stock exchanges and capital markets in the MENA region).
Cooperative Bank, Austria:
Support of operational campaign management and digital sales in the context of the launch of a new investment product/value proposition incl. market observations
Cooperative bank, Austria:
First-time implementation and anchoring of a new system for continuous measurement of customer engagement
International universal bank:
Design and implementation of a new corporate culture framework incl. value system; support through development of the internal communication strategy
Leading insurer, Germany:
Behavioral economic optimization of the price levels of an insurance product
Leading insurer, Germany:
Pre-launch optimization of a disruptive insurance bundle including testing with real customers/ supported by nationwide sales force implementation
International insurer:
Further development of the corporate strategy and design of the implementation plan
International insurance holding company:
development of an overall brand strategy including rebranding
Payment, FinTech & Digital Banking
Show more ↓Chemicals
Show more ↓Energy, Industry & Mobility
Show more ↓Digital/ Online Services
Show more ↓Private Equity & VC
Show more ↓Retail & E-Commerce
Show more ↓Healthcare & Wellbeing
Show more ↓Over the years, we have worked with many clients in the area of customer experience management
Since existing solutions for measuring customer experience are not satisfactory from our point of view and classic methods are now outdated, we developed, designed and implemented our own concept. Customer Engagement Diagnostic measures the experience, commitment and network of end customers via digital channels. Curious? Feel free to contact us and we will tell you more While we are at it, we also developed a solution that measures team engagement - digitally, quickly and accurately.
